Privacy Policy

Effective: December 2024

Domainshark.io ("we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and protect your information when you use our SaaS platform ("Service"). By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Service:

Account Information: Name, email address, password, company name, and billing details.
Profile Data: User preferences, watchlists, and other information you submit.
Support Requests: Details of any issues or queries you submit via email, forms, or chat.
Device and Usage Data: IP address, browser type, operating system, access times, and referring URLs.
Cookies and Tracking Technologies: Session cookies, analytics cookies, and similar tracking technologies to enhance user experience.
Third-Party Data: Information from third-party services integrated with our platform, such as domain registries or DNS providers.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service.
To process payments and manage subscriptions.
To communicate with you about updates, promotions, or service changes.
To personalize user experience and deliver targeted content.
To ensure compliance with legal obligations and enforce our Terms and Conditions.

3. Legal Basis for Processing (GDPR Users)

If you are located in the European Economic Area (EEA), our legal basis for processing your information includes:

Consent: Where required, we obtain your consent to process your data.
Contractual Necessity: To fulfill our obligations under a contract (e.g., providing the Service).
Legitimate Interests: To improve and secure our platform and provide customer support.

4. Sharing Your Information

We may share your information with:

Service Providers: Third parties who assist us with payment processing, hosting, analytics, and customer support.
Legal Authorities: If required by law, to comply with legal obligations or enforce our rights.
Business Transfers: In connection with mergers, acquisitions, or sales of our business.

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. If you delete your account, we will delete your personal data unless required for legal or legitimate business reasons.

6. Your Rights

For Users in the EEA and UK (GDPR):

Access, correct, or delete your personal data.
Restrict or object to processing of your data.
Data portability (transfer your data to another service).
Withdraw consent at any time for processing based on your consent.

For Users in California (CCPA):

Request information about data we collect, use, and share.
Request deletion of personal data.
Opt-out of the sale of personal data (we do not sell personal data).

To exercise your rights, contact us at [email protected].

7. Security of Your Information

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute data security.

8. Cookies and Tracking

We use cookies and tracking technologies to:

Analyze website usage and performance.
Store user preferences and enhance user experience.

You can manage cookies via your browser settings. Some features of the Service may not function properly without cookies.

9. International Data Transfers

If you are accessing the Service from outside [Your Country], your data may be transferred to and processed in a country with different data protection laws. By using the Service, you consent to this transfer.

10. Children's Privacy

The Service is not intended for people under 18 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Your continued use of the Service constitutes acceptance of the updated policy.